Our terms are 1% 10, net 30 from the date of our invoice for all credit-approved customers. Any accounts placed for collection will be responsible for all collection costs, legal costs and court costs that are incurred by Safetec.
Should an error occur due to Safetec’s misinterpretation or shipping of a customer order, the merchandise is returnable for full replacement providing the error is reported promptly. All merchandise must be sent with a return authorization number given by Safetec’s Customer Service Department.
If the return is not due to an error made by Safetec, the merchandise will be accepted for return with a 15% restocking charge, providing the merchandise is returned within 90 days of shipment. Merchandise that has been in the customer’s possession for over 90 days is not acceptable for return. All returned merchandise must be in Safetec standard packaging and in saleable condition. Custom imprinted products are non-returnable except for defective quality or workmanship.
Per 21 CFR § 211.204 Safetec does not permit returned over-the-counter (OTC) drug products, this also applies to all Safetec Kits with components that are OTC products.
There is a minimum order requirement of $150.00. All orders under this amount are subject to a $15.00 minimum order charge. We ship over 90% of our customers’ stock orders within 24 hours.
Shipping and Tracking Orders:
We ship F.O.B. origin via UPS or Fedex unless requested otherwise. Over-sized heavy items are shipped via truck with freight charges added to your invoice. Items temporarily back-ordered are shipped immediately upon completion. We make every effort to properly package all orders. The carrier is responsible for goods damaged or lost in transit.
Claims must be filed within 15 days of receipt of shipment. For assistance, contact our Customer Service Department.
If your order meets the criteria for free freight, please note that your order will be shipped complete.
Shipment Policy (Outbound Freight):
All packages/shipments should be inspected at time of delivery. Damaged truck shipments should not be refused in full. All shipments need to be accepted by the customer with the damage or shortage clearly marked on the delivery receipt so that Safetec has documentation for claim purposes. Your receiver must note damages or shortages on the delivery receipt.
Any damage or shortage of product must be reported to our Customer Service department within two (2) business days of receipt of shipment. We may request pictures of the damaged product for claim purposes. The receiver must hold onto the damaged product for ten (10) business days for carrier inspection or pick-up.
Claims for damage or shortages on shipments that ship common carrier “Collect” will be handled by the customer. For all collect shipments, customers must supply a valid shipping account number. If the account number is invalid, shipping charges will be invoiced.
There is no free freight for drop shipping. Free freight is only eligible on orders being shipped from Safetec’s dock to Safetec’s established customer’s dock, with no exceptions.
LTL shipments that are prepay and add are based on dock to dock/business to business. Any additional charges such as lift gate, inside delivery, or residential delivery fees will be invoiced.
• Residential Fee: $125.00
• Lift Gate Fee: $95.00
• Inside Delivery Fee: $150.00
• Dock Appointment: $15.00
• Limited Access: $100.00
Documents for additional information:Product Shipping Specs (PDF) Terms & Conditions (PDF)