Terms & Conditions
Terms
Our terms are net 30 from the date of our invoice for all credit-approved customers. Any accounts placed for collection will be responsible for all collection costs, legal costs, and court costs incurred by Safetec.
Returns
Merchandise is returnable for full replacement if an error was made by Safetec and the error is reported within 30 calendar days. All merchandise must be sent with a return authorization number given by Safetec’s Customer Service Department.
If the return is not due to an error made by Safetec, the merchandise will be accepted for return with a 15% restocking charge, providing the merchandise is returned within 60 days of shipment. Merchandise that has been in the customer’s possession for over 60 days is not acceptable for return. All returned merchandise must be in Safetec’s standard packaging and in saleable condition. Custom imprinted products are non-returnable except for defective quality or workmanship.
Per 21 CFR § 211.204, Safetec does not permit returned over-the-counter (OTC) drug products; this also applies to all Safetec Kits with components that contain OTC products.
Minimum Orders
There is a minimum order requirement of $250.00. All orders under this amount are subject to a $25.00 minimum order charge.
Checkout Fee
There is a 3% checkout fee applied to all invoices that use a credit card as the form of payment.
Shipping and Tracking Orders
We ship Ex Works (EXW) Buffalo via UPS or Fedex unless requested otherwise. Oversized heavy items are shipped via truck with freight charges that are added to your invoice. Items temporarily back-ordered are shipped immediately upon completion. We make every effort to properly package all orders. The carrier is responsible for goods damaged or lost in transit. Claims must be filed within five (5) business days of receipt of shipment. For assistance, please contact our Customer Service Department.
If your order meets the criteria for free freight, please note that your order will be shipped complete.
Shipment Policy (Outbound Freight)
All packages/shipments should be inspected at time of delivery. Damaged truck shipments should not be refused in full. All shipments need to be accepted by the customer with the damage or shortage clearly marked on the delivery receipt so that Safetec has documentation for claim purposes. Your receiver must note damages or shortages on the delivery receipt.
Any damage or shortage of product must be reported to our Customer Service Department within five (5) business days of receipt of shipment. We may request pictures of the damaged product for claim purposes. The receiver must hold onto the damaged product for carrier inspection or pick-up.
Claims for damage or shortages on shipments that ship common carrier “Collect” must be handled by the customer. For all collect shipments, customers must supply a valid shipping account number. If the account number is invalid, shipping charges will be invoiced.
There is no free freight for drop shipping. Free freight is only eligible on orders being shipped from Safetec’s dock to Safetec’s established customer’s dock.
LTL shipments that are prepaid (PPD) and added to the customer’s invoice are based on dock to dock/business to business. Any additional charges such as lift gate, inside delivery, or residential delivery fees will
also be invoiced.
•Residential Fee: $175
•Lift Gate Fee: $125
•Inside Delivery Fee: $165
•Dock Appointment: $35
•Limited Access: $140
•Military Installation: $165
Effective August 1st, 2024 V: 24/06